Return policy

15 DAY RETURN POLICY (Satisfaction Guarantee) 

If during the first 15 days you received the goods from Fanco and choose to return merchandise for a replacement/exchange or refund, please review the terms and conditions below.

Return Terms and Conditions

15 Day return policy don't apply to the parts. The parts don't accept return once ship out. 

Extended Warranties purchased will be refunded when a electric scooter, CityCoco or electric bike is returned for a refund; within the extended warranty period only.

At the discretion of Fanco, a restocking fee of 30% will be deducted from refunds for items returned in their original condition within 15 days of purchase including but not limited to unauthorized returns.

Customer is responsible for returning merchandise at their own expense.

Merchandise must be received in 100% new, re-sellable condition. Merchandise is not eligible for refund if it has been ridden, worn, used, abused or damaged in any way. Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original packaging.

Customer must initiate return shipment of the merchandise within 15 days of the purchase date.

Preparing your product for Authorized R.M.A. return shipment:

1. Re-pack the merchandise securely in its original packaging, include the original contents of the box; warranty cards, Manuals, accessories, promotional items, etc.
2. Include a copy of your invoice.
3. Include a copy of the RMA notice you have received from us via our support department help desk.
4. Clearly print your RMA# on the return shipping label (on the outside of the box).For your protection we recommend all returns be sent via UPS, Federal Express, DHL or other courier that issues a tracking number. We recommend that the shipment is insured. The customer is responsible for damage or loss during return shipping.

Freight collect and COD packages will not be accepted.

*Customer is responsible for returning merchandise at their own expense and need pay the freight to you the first time also, and import TAX ( if have )

Once merchandise has been received and processed, credit will be applied to the account through which payment was originally made; which means we will refund your dealer or the store you purchased from and your dealer / store will have to refund you.

If any questions, please contact: support@citiescooter.com (Aftersale)